Thank you for choosing Dynamo Nexus for your e-commerce and digital marketing needs. Due to the nature of our services (Amazon, Walmart, eBay, Shopify, Meta Ads, and TikTok Shop management), we have the following policy:

1. Digital Services – No Refunds

Since our services (e.g., ad management, marketplace optimization, social media marketing) are digital and labor-intensive, we do not offer refunds once work has begun. By purchasing our services, you acknowledge this policy.

2. Subscription/Monthly Services

  • Cancellation: You may cancel monthly services (e.g., ad management, store optimization) with 30 days’ notice.
  • No Retroactive Refunds: Fees for the current billing cycle are non-refundable.

3. Exceptions

Refunds may be considered only if:

  • We fail to deliver the agreed-upon service (subject to review).
  • A technical error causes duplicate charges (will be refunded promptly).

4. How to Request a Refund (If Applicable)

Email contact@dynamonexus.com with:

  • Your name and business details
  • Reason for the request
  • Proof of payment

We will respond within 5 business days.

5. Contact Us

For questions: