Thank you for choosing Dynamo Nexus for your e-commerce and digital marketing needs. Due to the nature of our services (Amazon, Walmart, eBay, Shopify, Meta Ads, and TikTok Shop management), we have the following policy:
1. Digital Services – No Refunds
Since our services (e.g., ad management, marketplace optimization, social media marketing) are digital and labor-intensive, we do not offer refunds once work has begun. By purchasing our services, you acknowledge this policy.
2. Subscription/Monthly Services
- Cancellation: You may cancel monthly services (e.g., ad management, store optimization) with 30 days’ notice.
- No Retroactive Refunds: Fees for the current billing cycle are non-refundable.
3. Exceptions
Refunds may be considered only if:
- We fail to deliver the agreed-upon service (subject to review).
- A technical error causes duplicate charges (will be refunded promptly).
4. How to Request a Refund (If Applicable)
Email contact@dynamonexus.com with:
- Your name and business details
- Reason for the request
- Proof of payment
We will respond within 5 business days.
5. Contact Us
For questions:
- Address: 2909 Vance Ave, Texas City, TX 77590
- Phone: +1 (409) 264-6355
- Email: contact@dynamonexus.com